Location: Honiara, Solomon Islands / Remote (APAC Region)
Employment Type: Full-Time
About Us:
APAC Tenders is a leading digital tender search platform designed to empower businesses in the procurement ecosystem. Our innovative, technology-driven solution streamlines the tendering process, making it easier than ever to discover, secure, and manage contracts. At APAC Tenders, we are committed to delivering exceptional value to our customers and building lasting partnerships that drive mutual success. As we expand, we are seeking a dedicated and proactive Customer Success Officer to join our team and play a pivotal role in helping our customers achieve their goals.
Role Overview:
As a Customer Success Officer, you will be the primary point of contact for our customers, ensuring their satisfaction and success throughout their journey with us. You will play a pivotal role in onboarding new customers, addressing their needs, and driving business growth through renewals, upsells, and cross-sells. Your ability to build strong relationships, understand customer goals, and deliver tailored solutions will be key to your success in this role.
Key Responsibilities:
• Onboarding New Customers: Guide new clients through the setup process and ensure they are fully equipped to use our product/service effectively.
• Regular Customer Check-Ins: Proactively engage with customers to assess satisfaction, identify concerns, and provide ongoing support.
• Problem-Solving: Troubleshoot customer issues, provide timely solutions, and escalate complex problems to the appropriate teams when needed.
• Customer Education: Deliver training sessions and resources to help customers maximize the value of our product/service.
• Renewal Management: Drive subscription and contract renewals by demonstrating the value customers receive and addressing their evolving needs.
• Upselling and Cross-Selling: Identify opportunities to introduce additional products or services that align with customer goals.
• Customer Feedback Collection: Gather and analyze customer feedback to inform product improvements and enhance the customer experience.
• Data Analysis: Monitor customer usage patterns, identify trends, and proactively address potential issues to ensure customer success.
Key Skills and Qualifications:
• Communication Skills: Fluent in English (knowledge of APAC languages is a bonus).
• Customer Focus: Passionate about helping customers succeed with strong service skills.
• Relationship Building: Skilled at building trust-based customer relationships.
• Technical Knowledge: Able to understand and explain products/services clearly.
• Analytical Skills: Can interpret customer data to provide actionable insights.
• Problem-Solving: Strong decision-making and troubleshooting abilities.
• Project Management: Capable of managing multiple customer accounts efficiently.
• Experience: Preferred background in customer success, account management, or similar roles.
Why Join Us?
– Opportunity to work with a diverse and growing customer base across the APAC region.
– Collaborative and supportive work environment.
– Competitive salary and benefits package.
– Professional development and growth opportunities.
How to Apply:
If you are passionate about customer success and thrive in a dynamic, customer-focused environment, we would love to hear from you! Please send your resume and a brief cover letter to douglas@apactenders.com with the subject line “Customer Success Officer Application – [NAME OF APPLICANT]”.
